FAQ

General

For the safety of your dog and the other dogs we here at Bone on the Bayou require DHLPP (Distemper, Hepatitis, Leptospirosis, Parvovirus and Parainfluenza), Bordatella (Kennel Cough) and Rabies. Puppies must have completed all juvenile rounds of puppy vaccinations prior to attending. If you are unsure if you dog(s) has all vaccines we require, please speak with your vet. *Vaccinations are subject to change* Veterinarians may highly recommend the Canine Influenza vaccination if cases are reported in Houston and surrounding areas.

We will require proof of vaccination from your vet showing that your dog(s) are up-to-date with all vaccines we require. We will also ask you to fill out our initial paperwork for each dog(s) that will be using our services. Required paperwork is located here.

We are open to the public:
Monday – 7am to 6pm
Tuesday – 7am to 6pm
Wednesday – 7am to 6pm
Thursday – 7am to 6pm
Friday – 7am to 6pm
Saturday – 7am to 12 pm with a 5pm pick up time.
Sunday – Closed to the public with a 5pm pick up time

Although we have limited pubic hours on the weekends, your dog(s) will still be participating in group play & socializing the entire weekend. To help establish group play we like all dog drop off by 9am.

Please call ahead to inquire about an exit bath.

Grooming

We are a full service grooming salon that handles varies breeds & styles. We utilize several different types of organic shampoos and conditioners in order to give each individual dog the best bath they can get.

First we like to look at the skin and determine the specific needs of your dog and how to clean him or her optimally. We wash every dog twice. The first wash is designed to get your dog clean where the second wash is designed to actually treat and condition the skin and coat. We will then apply an additional conditioner to the coat if needed. While shampooing we always express the anal glands to ensure that your dogs glands try to never get impacted. We clean the ears and check for wax build up or debris in the ear canal. We when use hand held forced air dryers to rid the moisture from the coat. Certain breads may require for us to carefully brush out to remove any mats and tangles. We trim and if requested dremel your dogs nails.

The Trimming or shaving process is next set and what is different than the bath & nails package. We trim all the fur between the pads of the feet followed by the grooming process. Depending on the breed we will do either clipper work, hand scissoring or a combination of the two.

Our goal is have your dog(s) look and feel their best with our full line of professional grooming services.

We do not want to stress out your dog(s). We want to create a relationship with them so we may notice any changes in their skin such as sores, rashes, or moles. A dog can cannot simply tell us when something is sensitive, tender or painful so we must always be paying attention to the subtle signs of non-verbal language. And finally we want to create a pleasant and healthy experience for dog(s).

If you would like to schedule an appointment or inquire about pricing you can contact us at 713-864-9050 or email us at mila@boneonthebayou.com to schedule an appointment and receive a price. Prior to a bath & nail appointment, your dog(s) must be up-to-date with vaccinations. For grooming & bath/nails we require dogs be current on DHLPP (Distemper, Hepatitis, Leptospirosis, Parvovirus and Parainfluenza), Bordatella (Kennel Cough) and Rabies. We will also ask you to fill out our paperwork for dogs that will be using our services. Our paperwork is located here.

Bath & Nails

We utilize several different types of organic shampoos and conditioners in order to give each individual dog the best bath they can get. First we like to look at the skin and determine the specific needs of your dog and how to clean him or her optimally. We wash every dog twice. The first wash is designed to get your dog clean where the second wash is designed to actually treat and condition the skin and coat.  We will then apply an additional conditioner to the coat if needed. While shampooing we always express the anal glands to ensure that your dogs glands try to never get impacted. We clean the ears and check for wax build up or debris in the ear canal. We when use hand held forced air dryers to rid the moisture from the coat. Certain breads may require for us to carefully brush out to remove all mats and tangles. Finally we trim and if requested dremel your dogs nails. Our pricing are based on weight, breed and condition of your dog(s) coat. If you would like to schedule an appointment or inquire about pricing you can contact us at 713-864-9050 or email us at mila@boneonthebayou.com to schedule an appointment and receive a price. Prior to a bath & nail appointment, your dog(s) must be up-to-date with vaccinations. For grooming & bath/nails we require dogs be current on DHLPP (Distemper, Hepatitis, Leptospirosis, Parvovirus and Parainfluenza), Bordatella (Kennel Cough) and Rabies. We will also ask you to fill out our paperwork for dogs that will be using our services. Our paperwork is located here.

Playtime (Doggie Daycare)

For the safety of your dog, puppies must have completed all rounds of juvenile vaccinations prior to attending. We prefer all dogs to be between 5-6 months of age. This gives their immune system the proper time to build up. If you are unsure if your dog has all vaccines we require, please speak with your vet. We require DHLPP (Distemper, Hepatitis, Leptospirosis, Parvovirus and Parainfluenza), Bordatella (Kennel Cough) and Rabies. All dogs must go through our temperament test to make sure an open doggie daycare is the right environment for him/her.

All dogs must be spayed/neutered to participate in doggie daycare as well as stay with us for our sleepover’s. All dogs must go through our temperament test to make sure an open doggie daycare is the right environment for him/her.

You can call 713-864-9050 or email us at mila@boneonthebayou.com to speak with a Bone on the Bayou staff member about scheduling your dog for a Temperament Test.

Dogs behavior does change over time and he/she does not socialize often he/she may need to undergo a re-temperament test if there is a long “paws” between visits (anything longer an a year between visits).

Our “Temperament Test” is our behavior assessment for our Playtime & Bedtime guests. We the safety of your dog as well as the other dogs we ask all dogs undergo a half or full day of our doggie daycare. We would slowly integrate your dog(s) in with some our very socialized dogs before we establish them with the rest of the pack. We want to get to know your dogs personality. Some dogs just jump right in and starting playing, while others are more reserved and shy. It may take a few hours before their personality starts to show. We want to make sure you are comfortable with your dog(s) staying with us and your dog(s) is comfortable as well.
We like to do temperament tests Monday-Thursday. To help establish the pack we like to have all dogs arrive by 9am. This is for safety purposes. If we bring in dogs later in the day it can disrupt the pack as the majority have been out playing since early in the day. Please email us at mila@boneonthebayou.com or call us at 713-864-9050 to set up at Temperament Test.

Although we try to accommodate everyone we ask that you make reservations for all of our services – boarding, daycare, and grooming. You can call 713-864-9050 or email us mila@boneonthebayou.com to inquire about pricing and availability. Booking for summers and holidays can fill up fast so please call early.

We open to the public at 7am and start doggie daycare a little after 8am. Most pups have just had breakfast so we let their stomachs settle. Half days would be considered anything less than 5hrs or less which is offered for $15. Anything after that is would be considered a full day which is offered for $24.

Day Boarding is an alternate option to our daycare program, ideal for dogs who don’t play well in Daycare or who prefer the company of only humans. Although Day Boarding doesn’t involve group playtime, dogs who utilize this service will be let out several times during they day into one of our yards and enjoy one-on-one time with our Dog Attendants.

Bedtime (Sleepover)

Our Bedtime guests will participate in all the activities that our Playtime guests do. Our day typically starts very early when we let all our sleepover guests outside for some time before we bring them in for breakfast. Your dog(s) will go out again when we start the doggie daycare. Please note there is no additional cost.

Make boarding reservations for your dog(s) as soon as you make plans for your trip. We fill up every holiday several weeks in advance and are often full over weekends especially summers. Reservations are scheduled on a first come first served basis. We do keep a cancellation list for those interested in staying with us but who did not get a reservation before we filled all of our spaces. Please keep in mind being on our cancellation list does not guarantee your reservation. Reservations made over holidays may require a non-refundable holding deposit.

To make a reservation for sleepovers your dog(s) you can call 713-864-9050 or mila@boneonthebayou.com. Please keep in mind if you chose to request a reservation via email your reservation has not been guaranteed until you receive a response confirming the dates from a staff member. For the safety of your dog and the others dogs we ask that prior to attending Daycare or Sleepovers, your dog(s) must be up-to-date with vaccinations. We require; DHLPP (Distemper, Hepatitis, Leptospirosis, Parvovirus and Parainfluenza), Bordatella (Kennel Cough) and Rabies If you are unsure if you pet has all vaccines we require, please speak with your vet or confirm your records with a staff member. We will also ask you to fill out our paperwork which you can download from the forms page or fill out on your first visit.

Yes, you can cancel your reservation at any time by calling 713-864-9050 or emailing us at mila@boneonthebayou.com. Reservations made over holidays may require a non-refundable holding deposit.

We have plenty of bedding, food and water bowls. Special feeders are welcome to bring. You can bring your dog(s) favorite toy or small item that makes them feel like they are at home. Please label all belongings you bring for your pet with their first name and last name initial. Bone on the Bayou is not responsible for lost belongings. We like the dogs to be on their regular diet so we ask you bring your dog(s) current food for their sleepover dates. To prevent the use of over or underfeeding we ask for their food placed in individual baggies. An additional cost will be added per day if house food is needed to feed your dog(s).

We do need your dog to come in for our temperament test prior to any sleepover nights. We want to make you and your dog(s) comfortable with they are staying with us. If your dog(s) are showing high anxiety or aggression towards us or not comfortable in a social environment you may be required to seek an alternate arrangement.

We can and will administer any medications for your dog(s) at no additional cost. We do however must feel any medication or situation is unsafe for handling in our facility we may refer you to a vet for boarding. We encourage you to bring your dog’s favorite treats for medication administration.